Customer Success Manager

A creative ad technology start-up Nexd is looking for a Customer Success Manager to work with international clients.

Your main tasks will be

  • Account management – acting as the primary point of contact for the clients you’re responsible for
  • Building and nurturing strong relationships with our customers
  • Onboarding new customers – demonstrating Nexd’s product, training and educating the users
  • Monitoring customer activity, analyzing customer health and proposing innovative solutions to minimize customer churn
  • Gathering customers’ feedback and providing input for product development, marketing and sales processes
  • Managing production of digital ads, handling the flow of communication between our developers, designers and clients

We expect you to 

  • Be fluent in English and good in Estonian
  • Have the ability to focus on details and precision in execution
  • Have good problem solving and communication skills

It will be beneficial if you 

  • Have experience in project management
  • Love technology
  • Have a background in advertising, media, marketing or IT sector

What we offer

  • Healthy compensation package
  • A great and supportive team who is truly passionate about the product we deliver
  • An interesting and varied job with big international clients and innovative projects
  • Constantly evolving start-up environment 
  • Lots of team events
  • New office space located in Tallinn city centre

Additional information

NEXD is a fast-growing global tech company that specializes in mobile advertising. We have been on the market for 4 years and have offices in 7 major cities around the globe. Our main focus is changing the world of advertising by providing possibilities to create better advertisements and user experiences that actually matter to all of us. 

Want to join the company that’s innovating digital advertising? Send us your CV and a letter of motivation to [email protected] We’ll be happy to hear from you!