Technical Support Specialist

A creative ad technology start-up Nexd is looking for a Technical Support Specialist to work with international clients.

Are you a recent IT graduate? Does bad customer service annoy you? Willing to improve the everyday life of global businesses? We’re looking for someone with the perfect combination of these things to help NEXD offer awesome technical support to our clients around the globe.

Your main tasks will be

  • Offer support to customers via email and live chat, with the aim of achieving the highest level of customer satisfaction
  • Gather more information from customers, if something is unclear or missing, to help our engineering and product teams pinpoint issues quickly
  • Troubleshoot and replicate problems customers may be experiencing and compile a detailed analysis of the problem for QA and other teams to investigate further
  • Provide input and ideas on how to improve and develop NEXD’s customer service and, ultimately, improve customer satisfaction
  • Manage customer expectations, regarding response and resolution timeframes
  • Direct customers to relevant knowledge base information and provide input on what information should be updated or added, as needed

Skills to help you nail this role

  • Near- native, or at least extremely fluent in both written and verbal English
  • Clear communication, both with clients and colleagues, is an absolute must
  • Adept at technical problem solving
  • Experience in IT or an IT education is preferred
  • Experience in the Advertising Technology sector would also be a huge bonus but is not essential.

What we have to offer you
Should you be successful in your application, NEXD would be delighted to offer you:

  • Healthy compensation package
  • Sports allowance
  • Extra vacation days
  • A great and supportive team who is truly passionate about the product we deliver
  • An interesting and varied job with big international clients and innovative projects
  • Constantly evolving start-up environment 
  • Lots of team events
  • New office space located in Tallinn city center
  • A near-infinite supply of coffee (other beverages also available)
  • Snacks, Fruit & other!

Additional information

NEXD is a fast-growing global tech company that specializes in advertising. We have been on the market for 5 years and have offices in 5 major cities around the globe. Our main focus is changing the world of advertising by providing possibilities to create better advertisements and user experiences that actually matter to all of us. 

Want to join a company that’s innovating digital advertising? Send us your resume to [email protected]. We’ll be happy to hear from you!